The Microsoft Letter

I would not try to defend the Microsoft layoff letter – it is a missed opportunity on many fronts – but I can empathize. I’ve written a number of these letters and they are always difficult.Slide1 It’s tough to balance the human interest with the corporate, HR, Legal and other interests that must inform the communication. When one goes as awfully wrong as this one did, commenters rage against the inhuman corporate entity and take aim, as ever, against The Man. Let’s assume though, that The Man is not the enemy; let’s assume The Man is misguided. A couple of thoughts….

  1. The foundation of any employment deal: When you cut right to the heart of it, the relationship between an employer and an employee is a financial agreement – I, the employee, will trade my time and skills for money. That’s it. That’s the agreement we all make (no matter how nicely decorated with perks and references to family-like teams). You were hired because your skills were needed. Come the day when your skills are not needed, you will be let go. (The flip side is also true, by the way – if you found a better deal elsewhere, you’d give notice, work your two weeks, and move on.)
  1. Humanity deserves humanity: As cold as the naked employment deal is, though, it is always clothed in human terms. Companies need to remember this and communicate to the tenor of the agreement, not just the fact, behaving with integrity when bringing people in and when letting them go.

Internal communications of this magnitude are always written with the expectation that they will become public (whether leaked to the media or posted to social networks). That’s why layoff communications are so difficult to compose and too often sound like they are written for an audience of more than just employees. They are. (It is interesting that Microsoft posted this letter directly to their external site.)

Slide2What happens – or at least what happened to me when writing these – is the desire to offer an explanation goes haywire. It feels like it’s not enough to say we acquired a company that will lead us in the direction we want to go, and as a result, we are eliminating positions/skills we no longer need. People always want to add more – more details on the new direction, more details on why this direction was chosen, more details on why the people in place are not the people to make the future happen, and so forth. And soon, what starts as a note to employees who are losing their jobs becomes a description of a future the audience will not be part of.

The Microsoft letter fell into this trap – far too many industry/company/future details and far too few what’s happening details. The authors of the Microsoft letter got lost in the Why. Why is always trouble because all paths through Why end at a “hope for the future” message. It’s unavoidable.

So instead of pursuing Why, I recommend focusing on What:

  • What’s happening
  • What it means (to the audience)
  • What happens next (to the audience)

What lets you exit gracefully. With humanity, the company’s and the employees’, intact.

In fairness, we don’t know what other communications were sent to Microsoft employees. There might be many and they may be great. What we do know is that Microsoft missed an opportunity with this initial communication to demonstrate leadership, empathy, concern and gratitude, conveying reassurance to the employees who will be leaving (vs. to shareholders that there is a way forward).

I do hope, though, that whatever communication(s) come next, the authors thank the employees who are leaving, the employees whose efforts made this next phase of growth possible.

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